Damn you.

My mood now:

It is deep in the core.. The hatred, the disappointment and anger. Damn you really.

Called AppleCare today. After attending to me for awhile, the Customer Service Officer (CSO) said that she would call the Diversitec (the offical service provider for Apple) for my service reports. She didn't call back. Instead I got a call from Diversitec. This is quite clear that they are not exchange my Macbook. Fine.

The technican said he would help me install Mac OS version 10.4.9. Upon hearing this, I lost it. Really, I felt like cursing him. Apparently, he said that my OS couldn't detect my Airport (which detects my wireless network). He needed to install a latest OS. What the hell! Then why the hell did you install 10.4.6 version for me when u serviced it????

You see, when I got back my Macbook, I found it weird. The Mac OS installation CDs I got with the purchase of the Macbook is 10.4.8. I was damn puzzled why they installed outdated OS (10.4.6) for me when they changed my hard disk. On Saturday, I called the service hotline. Apart from asking about the Airport, I enquired about the outdated OS also. He said it like a company policy thing. Fine. Right now, it is damn irony that he wanted to install 10.4.9 version of OS for me.

At 5+pm, he called again. This time, the purpose was to let me know that everything is okies after he installed that 10.4.9 version of OS. Now, why on earth did you not install this version in the first place since you know that there is a possibility that the old version, 10.4.6 couldn't detect my airport? To service something is to restore it to its previous state or even better. But now, you only make things worse. Guess what's worse??? The CSO at Wheelock said the technician did a thorough check.. HELLO?? Thorough? How come you did not detect that the there was something wrong with the airport whereby I could just click a few times and know that my airport was not install.

I totally lost my trust in Apple. It is okies that you made a mistake in the first place. After all, it is human to err. But you need me to make two trips for you to ratify the problem. That is incompetent.